Accessible Performances


For the full list of current accessible performances click here

Find out more about our accessible performances  Expand All

Audio Described performances give you a live commentary about the action happening on the stage through a pair of small headphones. It’s a great way for anyone who finds it difficult to see the details of a performance to still enjoy coming to the theatre.

If you use television audio description, a magnifier or large print books at home then live audio description means you can enjoy a theatre outing with your friends and family.

To help you immerse yourselves in the show as much as possible we offer touch tours before each audio-described performance enabling you to explore the stage and get a feel of the set and costumes before the play starts.

We recommend Audio Description headsets are pre-booked at the Box Office for a returnable deposit of £10.00.

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During a British Sign Language (BSL) Interpreted performance an interpreter stands on or at the side of the stage, clearly visible to the audience, and interprets the spoken word and sound effects for Deaf patrons who use BSL.

Ensure you tell the box office you are booking to use the interpreter and they will seat you appropriately.

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Captioning converts the spoken word into text that provides people with hearing loss access to live performance. In captioning, the words appear on a screen at the same time as they are sung or spoken.

Captioning is a great way for anyone who finds it difficult to hear the actors speaking to still enjoy coming to the theatre. You may hear most things but if you need to see people’s faces to follow a conversation or struggle with certain voices, accents or styles of speaking. You will see the words spoken by the performers displayed as text on a screen on or next to the stage. You will also see the name of the character who is speaking and a description of any sound effects. It’s a bit like television subtitles.

People who are studying classic texts or want to improve their English may also find captioning useful.

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A Relaxed Performance is one which has been carefully adjusted to reduce anxiety or stress for those who might otherwise find the experience unsettling or difficult.

For example, someone with autism, sensory and communication needs and/or a learning disability might be reluctant for a variety of reasons to attend public theatre performances. Relaxed performances are a fantastic way to offer families the chance to experience theatre together. In a Relaxed Performance, the audience benefit from a relaxed environment as the performance is adjusted to reduce anxiety or stress, for example changes are made to sound and lighting to eliminate surprise and soften their impact. There is a relaxed attitude to noise and moving around the auditorium during the performance.

Audience members always have the option to watch the show on plasma screen in the bar if being in the auditorium becomes overwhelming. We introduced relaxed performances as an extra option for audiences and to remove barriers to access and enjoyment. It’s about making the theatre welcoming and inclusive for all.

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All staff members are Dementia Friends and we are working towards being a Dementia Friendly Venue. Dementia Friendly performances include a reminiscence and familiarisation talk/tour with supporting visual aids. Relaxed Performances may also be suitable for people living with Dementia.

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Accessible Brochures

Large Print Brochure

Our large print brochures are available on request. Get in touch with a member of the Ticket Sales team if you would like to hear more about a particular production coming up.

Audio Brochure

Our audio brochures are available on request. Get in touch with a member of the Ticket Sales team if you would like to hear more about a particular production coming up.

Venue Guides


New Wolsey Theatre

The New Wolsey Theatre

The New Wolsey Theatre

New Wolsey Theatre, Civic Drive, Ipswich, IP1 2AS

The foyers and auditorium are accessible from the street without encountering any steps with automated doors at the entrance. Row C and Row K are flat level access (Row K via the passenger lift). For each subsequent row there are two steps. There are six spaces available for wheelchair users in the auditorium, four in Row C and two in Row K. Click here to view seating plans where accessible seating is indicated in yellow.

Guide dogs are welcome throughout the building and, if you prefer, we will happily look after your dog whilst you watch the performance.

The Box Office is located inside the main entrance. It has a low level service. There is one accessible toilet on the ground floor near to the Café Bar and one in the Bar on the first floor. You can pre-order interval drinks to avoid queuing.

There is a Hearing System in the auditorium, this replaces the traditional ‘loop’ that you might expect. You will need a headset to take advantage of the system. Head sets are collected from the Box Office for a returnable deposit of £10.00. You can either choose an in-ear headset that acts as headphones or a personal hearing loop by switching your hearing aid to ‘T’.

Touch Tours for visually impaired audiences are available before Audio Described performances. Touch tours introduce blind and partially sighted visitors to the arrangement of the stage and help participants to engage with the ideas, props and costumes. Please contact the Box Office for information on booking Touch Tours.

The most convenient collection / drop off point for taxis is at the rear of the theatre by the Stage Door. The rear of the theatre is on Chapman Lane accessible via Black Horse Lane. From there the theatre is accessible via a ramp to the side of the building.

For daytime productions the Ipswich Shuttle Bus stops just outside the theatre on Civic Drive. This service runs from 7.00am to 7.00pm. http://www.suffolkonboard.com/buses/bus-timetables-by-area/ipswich-shuttle-bus/

Ipswich Dial-A-Ride Ltd (IDaR) provides wheelchair accessible minibuses- call 08453 479379 between 10.30am and 4.00pm.

For the easiest access we recommend the Pay and Display Car Park accessible from Black Horse Lane, then left to the end of Chapman Lane where there are 5 Blue Badge Parking Bays. Parking charges do apply. The theatre is then accessible via a ramp.

 

New Wolsey Studio

The New Wolsey Studio

The New Wolsey Studio

New Wolsey Studio, St Georges Street, Ipswich, IP1 3NF

The Studio is accessible from the street without encountering any steps. The auditorium is on the first floor and there is a small passenger lift (75cm width x 103 cm deep) available. Once on the first floor, Row A is accessible without encountering any steps – tickets for the studio are sold as unallocated so please share any access requirements at time of booking and we will reserve you seats. There two wheelchair accessible spaces available in the auditorium.

Guide dogs are welcome throughout the building and, if you prefer, we will happily look after your dog whilst you watch the performance.

There is one accessible toilet on the ground floor. The Box Office is located to the front as you enter and has a low level service counter. The Bar also has a low level service counter and you can pre-order interval drinks to avoid queuing.

The New Wolsey Theatre recommends that patrons park at the Wolsey Car Park situated near the main theatre accessible from Black Horse Lane, then left to the end of Chapman Lane where there are 5 Blue Badge Disabled Parking Bays – the Studio is a three to four minute walk from there via Lady Lane. Parking charges do apply. You can also drop off outside the New Wolsey Studio on St George’s Street but there is very limited parking due to residential permits.

High Street Exhibition Gallery

High Street Exhibition Gallery

High Street Exhibition Gallery (HEG), High Street, Ipswich, IP1 3QH

The HEG is accessible from the street without encountering any steps. The auditorium is on the ground floor and has not fixed seating so can be arranged in many different formats. Depending on the seating layout there is no restriction on number of wheelchair users accessible the space (performance dependent).

Guide dogs are welcome throughout the building and, if you prefer, we will happily look after your dog whilst you watch the performance.

There is one accessible toilet. There is no fixed Box Office however a member of staff will in the foyer to welcome you. There are no refreshments available to purchase at the HEG, however a free water filter machine is available for use.

Creative Case


Sarah Holmes, Chief Executive, New Wolsey Theatre, Ipswich, talks about restarting the theatre as a place that everyone can access without permission or concession as part of the Heads Up series of films for the Creative Case.

The ‘Heads Up’ series feature a number of arts professionals and arts organisations who discuss their involvement with the Creative Case and what it means to them.

For more information about the Creative Case, please visit the Creative Case for Diversity website: http://www.creativecase.org

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